{"id":3543,"date":"2015-04-24T12:09:37","date_gmt":"2015-04-24T12:09:37","guid":{"rendered":"https:\/\/smarterbusinessprocesses.com\/?p=3543"},"modified":"2015-04-24T15:52:33","modified_gmt":"2015-04-24T15:52:33","slug":"it-service-engineers-smartsheet-web-form-improves-efficiencies","status":"publish","type":"post","link":"https:\/\/smarterbusinessprocesses.com\/it-service-engineers-smartsheet-web-form-improves-efficiencies\/","title":{"rendered":"IT Service Engineers\u2019 Smartsheet Web Form improves efficiencies","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<h4><b>A move to Smartsheet for Fast Forward Technology has improved efficiencies, simplified service management, and improved customer care and collaboration<\/b><\/h4>\n<p><strong>Fast Forward Technology<\/strong>\u00a0is a fast growth \u00a0IT Solutions and Service company, dedicated to helping businesses keep pace with the ever changing world of Information Technology.<\/p>\n<h3><b>The Challenge<\/b><\/h3>\n<p>As the number of remote Service Engineers \u00a0increased, logging and recording \u00a0Site Engineers\u2019 reports was becoming ever time consuming. The lack of a collaborative platform meant it was difficult to maintain client service records as each job was completed, rather than at the end of each day. This led to incomplete or delayed information for both FFT and the Client. \u00a0Service Engineers operate out on site or remotely when resolving client needs, so a system that could cope with entry from any device in real- time was required.<\/p>\n<h3><b>The Solutions<\/b><\/h3>\n<p>Smarter Business Processes designed a customised Smartsheet system using a combination of Web Forms and spreadsheets which their Service Engineers could access remotely while on site for real- time information gathering, compiling and reporting.<\/p>\n<h3><b>The Benefits<\/b><\/h3>\n<p>The Smartsheet \u00a0system has:<\/p>\n<ul>\n<li>Provided \u00a0real-time status update for the FFT management and client teams<\/li>\n<li>Improved visibility and streamlined communication between multiple partners<\/li>\n<li>Improved accountability for all concerned<\/li>\n<li>Reduced administration time for reporting and billing<\/li>\n<li>Provided much improved data analysis to better meet client\u2019s future needs<\/li>\n<\/ul>\n<blockquote><p>\u00a0\u201cRichard Rymill worked with us to to both understand how we were managing our business and identify areas for immediate process improvement. \u00a0Having access to real-time information via the Service Engineers Web Form solution has vastly improved efficiencies.<\/p>\n<p>We highly recommend Smarter Business Processes and their methodology. \u00a0We are actively working with them to resolve more IT admin challenges in the coming weeks and look forward to finding more and more uses for Smartsheet\u201d. \u00a0Dean Hall,\u00a0Managing Director\u00a0<a href=\"http:\/\/www.fastforwardtechnology.co.uk\/\" target=\"_blank\" rel=\"noopener\">Fast Forward Technology<\/a><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>A move to Smartsheet for Fast Forward Technology has improved efficiencies, simplified service management, and improved customer care and collaboration Fast Forward Technology\u00a0is a fast growth \u00a0IT Solutions and Service company, dedicated to helping businesses keep pace with the ever changing world of Information Technology. The Challenge As the number of remote Service Engineers \u00a0increased, [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":3,"featured_media":3550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,78],"tags":[210,209,211,51,41,207,208],"class_list":["post-3543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-case-study","tag-it-service-engineer-reporting","tag-it-service-engineer-solution","tag-service-engineer-reporting","tag-smarter-business-processes","tag-smartsheet-consultants","tag-smartsheet-consultants-uk","tag-smartsheet-web-forms"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"featured_image_urls_v2":{"full":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize.jpg",1024,693,false],"thumbnail":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize-150x150.jpg",150,150,true],"medium":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize-300x203.jpg",300,203,true],"medium_large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize.jpg",768,520,false],"large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize-1024x693.jpg",1024,693,true],"1536x1536":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize.jpg",1024,693,false],"2048x2048":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize.jpg",1024,693,false],"wp_review_small":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize.jpg",65,44,false],"wp_review_large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2015\/04\/FFT-resize.jpg",320,217,false]},"post_excerpt_stackable_v2":"<p>A move to Smartsheet for Fast Forward Technology has improved efficiencies, simplified service management, and improved customer care and collaboration Fast Forward Technology\u00a0is a fast growth \u00a0IT Solutions and Service company, dedicated to helping businesses keep pace with the ever changing world of Information Technology. The Challenge As the number of remote Service Engineers \u00a0increased, logging and recording \u00a0Site Engineers\u2019 reports was becoming ever time consuming. The lack of a collaborative platform meant it was difficult to maintain client service records as each job was completed, rather than at the end of each day. This led to incomplete or delayed&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/smarterbusinessprocesses.com\/category\/blog\/\" rel=\"category tag\">Blog<\/a>, <a href=\"https:\/\/smarterbusinessprocesses.com\/category\/case-study\/\" rel=\"category tag\">Case Studies<\/a>","author_info_v2":{"name":"GwenR","url":"https:\/\/smarterbusinessprocesses.com\/author\/gwenr\/"},"comments_num_v2":"0 comments","gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/posts\/3543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/comments?post=3543"}],"version-history":[{"count":0,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/posts\/3543\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/media\/3550"}],"wp:attachment":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/media?parent=3543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/categories?post=3543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/tags?post=3543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}