{"id":21976,"date":"2023-12-05T08:58:21","date_gmt":"2023-12-05T08:58:21","guid":{"rendered":"https:\/\/smarterbusinessprocesses.com\/?p=21976"},"modified":"2024-02-09T10:58:34","modified_gmt":"2024-02-09T10:58:34","slug":"hyatt-hotels-streamline-pmo","status":"publish","type":"post","link":"https:\/\/smarterbusinessprocesses.com\/hyatt-hotels-streamline-pmo\/","title":{"rendered":"Hyatt Hotels Corporation &#8211; Streamline their PMO","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"\n<p>Hyatt Hotels Corporation is a leading global hospitality company guided by its purpose \u2013 to care for people so they can be their best. A recent project with Smarter Business Processes used Smartsheet and <a href=\"https:\/\/smarterbusinessprocesses.com\/smarter-launch-pad\/\">Smarter Launch Pad<\/a> to enable them to formalise complex project dashboards, streamline their PMO across a large number of projects while managing varying governance requirements for individual projects.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Hyatt Hotels Streamline their PMO with Smartsheet and Smarter Launchpad<\/h3>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-center stk-block stk-98260ab\" data-block-id=\"98260ab\"><style>.stk-98260ab .stk-img-wrapper img{border-radius:25px !important}<\/style><figure><div class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21979 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts.jpg\" width=\"1685\" height=\"687\" alt=\"beautiful hyatt hotels streamline pmo across all hotel projects\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21979 lazyload\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts.jpg\" width=\"1685\" height=\"687\" alt=\"beautiful hyatt hotels streamline pmo across all hotel projects\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts.jpg 1685w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-300x122.jpg 300w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-1024x418.jpg 1024w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-768x313.jpg 768w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-1536x626.jpg 1536w\" sizes=\"auto, (max-width: 1685px) 100vw, 1685px\" \/><\/noscript><\/div><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge <\/h2>\n\n\n\n<p>As of September 30, 2023, the <a href=\"https:\/\/www.hyatt.com\/\" target=\"_blank\" rel=\"noopener\">Hyatt Hotels<\/a> Corporation portfolio included more than 1,300 hotels and all-inclusive properties in 76 countries across six continents. There is a growing need to streamline their PMO ensuring visibility of governance vitals across the organisation.<\/p>\n\n\n\n<p>The Company&#8217;s offering includes brands in the Timeless Collection, including Park Hyatt\u00ae, Grand Hyatt\u00ae, Hyatt Regency\u00ae, Hyatt\u00ae, Hyatt Vacation Club\u00ae, Hyatt Place\u00ae, Hyatt House\u00ae, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval\u00ae, Alila\u00ae, Andaz\u00ae, Thompson Hotels\u00ae, Dream\u00ae Hotels, Hyatt Centric\u00ae, and Caption by Hyatt\u00ae; the Independent Collection, including The Unbound Collection by Hyatt\u00ae, Destination by Hyatt\u00ae, and JdV by Hyatt\u00ae; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva\u00ae, Hyatt Zilara\u00ae, Zo\u00ebtry\u00ae Wellness &amp; Spa Resorts, Secrets\u00ae Resorts &amp; Spas, Breathless Resorts &amp; Spas\u00ae, Dreams\u00ae Resorts &amp; Spas, Hyatt Vivid Hotels &amp; Resorts, Alua Hotels &amp; Resorts\u00ae, and Sunscape\u00ae Resorts &amp; Spas. Subsidiaries of the Company operate the World of Hyatt\u00ae loyalty program, ALG Vacations\u00ae, Mr &amp; Mrs Smith&#x2122;, Unlimited Vacation Club\u00ae, Amstar DMC destination management services, and Trisept Solutions\u00ae technology services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How to manage IT projects and streamline a PMO across the Hyatt Universe<\/h4>\n\n\n\n<p>As the company grows the challenge of managing fundamental processes consistently across all sites grows too.&nbsp; Hyatt wanted to formalise a complex project management process and build an IT solution which would automate the launching of the required assets and enable more integrated, cross-functional collaboration between 10 key business units, but leave the business units accountable for their projects too.&nbsp;<\/p>\n\n\n\n<p>The projects range from business-critical work against strategic objectives to repeatable jobs delivered by a department.&nbsp; The level of governance of the projects was also important to build into the solution, streamline the project management process with high impact strategic projects being visible to members of the board and lower-level projects reporting progress but not in as detailed a way.&nbsp; <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Vision<\/h2>\n\n\n\n<p>Angela Steele, AVP Technology Strategy &amp; Project Management, had the vision and knew that <a href=\"https:\/\/www.smartsheet.com\/\" target=\"_blank\" rel=\"noopener\">Smartsheet<\/a> could be the tool to use, but needed assistance in designing and building this PMO solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Solution <\/strong><\/h2>\n\n\n\n<p>SBP spent time with Hyatt, mapping out the vision into a <a href=\"https:\/\/smarterbusinessprocesses.com\/business-process-mapping\/\">Project Management Process Model<\/a>.\u00a0 From this model SBP designed and built out Angela\u2019s vision using Smartsheet as the core product and using their own app Smarter Launch Pad to facilitate the creation of the project assets dependent on the governance level required. <\/p>\n\n\n\n<p>Dashboards were used effectively to guide business units to the high governance projects requiring their involvement and to provide a way to create lower-level projects to track progress there also using <a href=\"https:\/\/smarterbusinessprocesses.com\/smarter-launch-pad\/\">Smarter Launch Pad<\/a>.\u00a0 Business Units can request cross functional project work, and they are also able to promote their lower-level projects into the higher governance projects if required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Complexity<\/h2>\n\n\n\n<p>High tier project template sets include Project Charter, Gantt Plans, Raid Logs, Executive Summary updates, List of useful resources and all dashboarding and reporting to surface progress across all. Lower tier project templates are just a Key Milestones sheet (in Gantt Format). <\/p>\n\n\n\n<p>Each business unit has customised High Tier and Low Tier templates meaning that Smarter Launch Pad is assimilating 11 intake sheets and selecting from a set of 22 templates.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-834f1c7\" id=\"Video-centred\" data-block-id=\"834f1c7\"><style>.stk-834f1c7{border-radius:25px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--theme-palette-color-6,#f2f5f7) !important;border-top-width:10px !important;border-right-width:10px !important;border-bottom-width:10px !important;border-left-width:10px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-834f1c7-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0b45668\" data-v=\"4\" data-block-id=\"0b45668\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0b45668-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0b45668-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-da7be5e\" data-block-id=\"da7be5e\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-da7be5e-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk--hide-tablet stk--hide-mobile stk-block stk-c6aba92\" data-v=\"4\" data-block-id=\"c6aba92\"><style>@media screen and (min-width:690px){.stk-c6aba92{flex:1 1 calc(10% - var(--stk-column-gap,0px) * 2 \/ 3 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c6aba92-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c6aba92-inner-blocks\">\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-50dd6a5\" data-v=\"4\" data-block-id=\"50dd6a5\"><style>@media screen and (min-width:690px){.stk-50dd6a5{flex:1 1 calc(80% - var(--stk-column-gap,0px) * 2 \/ 3 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-50dd6a5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-50dd6a5-inner-blocks\">\n<h2 class=\"wp-block-heading has-text-align-center\">The Benefits<\/h2>\n\n\n\n<p><strong>The many benefits that Hyatt experienced enabled a more streamlined Project Management system<\/strong>, <strong>with templates and automation to manage all the projects efficiently, including:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hyatt is now using a centralised Project Management system with a documented Process.<\/li>\n\n\n\n<li>Templates are used to create the assets across the whole organisation, meaning all projects are being managed in a consistent manner.<\/li>\n\n\n\n<li>Complete visibility of progress is now available for all levels of projects.<\/li>\n\n\n\n<li>Business Units are able to track and monitor tasks for cross functional work.&nbsp;<\/li>\n\n\n\n<li>Automation is now used to create the Smartsheet items required to manage the projects &#8211; this reduces bottlenecks and human error in creation of assets.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk--hide-tablet stk--hide-mobile stk-block stk-89593be\" data-v=\"4\" data-block-id=\"89593be\"><style>@media screen and (min-width:690px){.stk-89593be{flex:1 1 calc(10% - var(--stk-column-gap,0px) * 2 \/ 3 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-89593be-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-89593be-inner-blocks\">\n<p><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns aligncenter stk-block-columns stk-block stk-9c85fa8\" data-block-id=\"9c85fa8\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-9c85fa8-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f165331\" data-v=\"4\" data-block-id=\"f165331\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f165331-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f165331-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">TESTIMONIAL<\/h3>\n\n\n\n<p>&#8220;SBP has been integral in helping Hyatt develop a solution that can meet the needs of our increasingly complex and rapidly growing organization.&nbsp; This solution will enable Hyatt\u2019s ability to scale through automation, while also allowing for flexibility using different templates to support a wide range of projects across the organization.&nbsp; <\/p>\n\n\n\n<p>SBP helped us design, develop, and deliver the solution in under 3 months, and we have already identified several more opportunities to continue our partnership with SBP.&nbsp;&#8220;<\/p>\n\n\n\n<p>Angela Steele, AVP Technology Strategy &amp; Chief of Staff\u00a0to the CIO, for the Hyatt Hotels Corporation<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-scaled.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-scaled.jpg\" alt=\"\" class=\"wp-image-21970 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1204\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-scaled.jpg\" alt=\"\" class=\"wp-image-21970 lazyload\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-scaled.jpg 2560w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-300x141.jpg 300w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-1024x482.jpg 1024w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-768x361.jpg 768w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-1536x722.jpg 1536w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/11\/HYATT-HY_L004b-TM-color-CMYK-2048x963.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">CONTACT US<\/h3>\n\n\n\n<p>If you are interested in learning more about how <a href=\"https:\/\/smarterbusinessprocesses.com\/\" data-type=\"link\" data-id=\"https:\/\/smarterbusinessprocesses.com\/\">Smarter Business Processes<\/a> can help you with your organisation and you feel the Hyatt Hotels Corporation case study could be a useful example please get in touch. <\/p>\n\n\n\n<p>Contact us to arrange a free one hour consultation. <strong><a href=\"https:\/\/smarterbusinessprocesses.com\/register-your-interest\/\" data-type=\"link\" data-id=\"https:\/\/smarterbusinessprocesses.com\/contact\/\">CONTACT US<\/a><\/strong><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>Hyatt worked with SBP to help them streamline PMO, to surface dashboard and governance vitals. They used Smartsheet and Smarter Launchpad.<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":14,"featured_media":21979,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[78,558],"tags":[],"class_list":["post-21976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-hero"],"blocksy_meta":{"disable_featured_image":"yes"},"featured_image_urls_v2":{"full":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts.jpg",1685,687,false],"thumbnail":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-150x150.jpg",150,150,true],"medium":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-300x122.jpg",300,122,true],"medium_large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-768x313.jpg",768,313,true],"large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-1024x418.jpg",1024,418,true],"1536x1536":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-1536x626.jpg",1536,626,true],"2048x2048":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts.jpg",1685,687,false],"wp_review_small":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-65x65.jpg",65,65,true],"wp_review_large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/12\/Hyat-Hotels-St-Kitts-320x240.jpg",320,240,true]},"post_excerpt_stackable_v2":"<p>Hyatt worked with SBP to help them streamline PMO, to surface dashboard and governance vitals. They used Smartsheet and Smarter Launchpad.<\/p>\n","category_list_v2":"<a href=\"https:\/\/smarterbusinessprocesses.com\/category\/case-study\/\" rel=\"category tag\">Case Studies<\/a>, <a href=\"https:\/\/smarterbusinessprocesses.com\/category\/hero\/\" rel=\"category tag\">Hero<\/a>","author_info_v2":{"name":"Lamia Walker","url":"https:\/\/smarterbusinessprocesses.com\/author\/lamiaw\/"},"comments_num_v2":"0 comments","gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/posts\/21976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/comments?post=21976"}],"version-history":[{"count":0,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/posts\/21976\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/media\/21979"}],"wp:attachment":[{"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/media?parent=21976"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/categories?post=21976"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smarterbusinessprocesses.com\/wp-json\/wp\/v2\/tags?post=21976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}