{"id":21461,"date":"2023-09-25T15:52:53","date_gmt":"2023-09-25T15:52:53","guid":{"rendered":"https:\/\/smarterbusinessprocesses.com\/?p=21461"},"modified":"2024-03-19T17:32:54","modified_gmt":"2024-03-19T17:32:54","slug":"roadnight-taylor-optimal-workflow","status":"publish","type":"post","link":"https:\/\/smarterbusinessprocesses.com\/roadnight-taylor-optimal-workflow\/","title":{"rendered":"Roadnight Taylor &#8211; Optimal Workflow","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"\n<p><a href=\"https:\/\/roadnighttaylor.co.uk\/\" data-type=\"link\" data-id=\"https:\/\/roadnighttaylor.co.uk\/\" target=\"_blank\" rel=\"noopener\">Roadnight Taylor<\/a> are the leading consultancy specialising in grid connections for GB electricity networks. The decarbonisation and growth of the economy depends entirely on the deployment of smart and affordable network solutions and infrastructure where and when they are needed.&nbsp; This is their area of focus. <\/p>\n\n\n\n<p><strong>Roadnight Taylor have moved to a 4-day work week<\/strong>, thanks in part to significant time savings and administrative efficiencies created through a Dynamics CRM and Smartsheet integration project combined with Smarter Launch Pad.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Roadnight Taylor linking MS Dynamics to Smartsheet for Optimal Workflows<\/h3>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-center stk-block stk-98260ab\" data-block-id=\"98260ab\"><style>.stk-98260ab .stk-img-wrapper img{border-radius:25px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21467 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1.jpg\" width=\"1726\" height=\"733\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21467 lazyload\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1.jpg\" width=\"1726\" height=\"733\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1.jpg 1726w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-300x127.jpg 300w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-1024x435.jpg 1024w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-768x326.jpg 768w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-1536x652.jpg 1536w\" sizes=\"auto, (max-width: 1726px) 100vw, 1726px\" \/><\/noscript><\/span><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge <\/h2>\n\n\n\n<p>As this independent specialist grid consultancy grows, with new staff and services offered regarding the electricity networks, the challenge increases to manage processes efficiently across all functions.&nbsp;&nbsp;<\/p>\n\n\n\n<p>We identified one significant process for improvement:<\/p>\n\n\n\n<ol class=\"wp-block-list\" style=\"list-style-type:1\">\n<li>New opportunity data was entered into MS Dynamics, their <a href=\"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management#References\" data-type=\"link\" data-id=\"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management#References\" target=\"_blank\" rel=\"noopener\">CRM<\/a>.<\/li>\n\n\n\n<li>On winning an opportunity, the correct Smartsheet template was identified manually from the pool of circa 15 templates (templates drove specific task lists tailored to the planned service).<\/li>\n\n\n\n<li>The Smartsheet template was then saved as new, so creating a task list sheet for each \u2018won\u2019 opportunity.<\/li>\n\n\n\n<li>Seven Smartsheet summary fields were then manually entered into the summary pane to enable the assigned engineer and other employees to find related data (thus duplicating data entry efforts as the data was already in the CRM).<\/li>\n\n\n\n<li>Finally, the new sheet was moved to a client folder.<\/li>\n<\/ol>\n\n\n\n<p>Although this process worked, it required a licensed Smartsheet user to complete the process. Human errors occurred e.g. selecting the wrong template sheet; editing templates (instead of saving as new); entering incorrect data into summary pane fields.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Goal<\/h2>\n\n\n\n<p>Roadnight Taylor wanted to automate the creation of the service driven Smartsheet task lists, while flagging an opportunity win in one system and populating the appropriate data quickly in Smartsheet. This would allow a quick, methodical approach to action \u2018won\u2019 tasks, while enabling full visibility for management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Solution for Roadnight Taylor is Smarter Launch Pad and a Dynamics Integration<\/strong><\/h2>\n\n\n\n<p>Smarter Business Processes, working with Roadnight Taylor and their MS Dynamics consultants, created a solution using Smarter Launch Pad and the API from both systems:<\/p>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk--hide-tablet stk--hide-mobile has-text-align-center stk-block stk-a6fe577\" data-block-id=\"a6fe577\"><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21707 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-L.jpg\" width=\"1333\" height=\"512\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21707 lazyload\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-L.jpg\" width=\"1333\" height=\"512\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-L.jpg 1333w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-L-300x115.jpg 300w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-L-1024x393.jpg 1024w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-L-768x295.jpg 768w\" sizes=\"auto, (max-width: 1333px) 100vw, 1333px\" \/><\/noscript><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk--hide-desktop has-text-align-center stk-block stk-b989296\" data-block-id=\"b989296\"><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21709 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-P.png\" width=\"760\" height=\"880\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21709 lazyload\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-P.png\" width=\"760\" height=\"880\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-P.png 760w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/10\/Automated-Optimised-Workflow-with-Dynamics-Integration-and-Smarter-Launch-Pad-P-259x300.png 259w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/noscript><\/span><\/figure><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u2018Opportunity Won\u2019 flag triggers the CRM to send key information through to a Smartsheet intake sheet.<\/li>\n\n\n\n<li>This in turn triggers Smarter Business Processes\u2019premium app <a href=\"https:\/\/smarterbusinessprocesses.com\/smarter-launch-pad\/\" data-type=\"link\" data-id=\"https:\/\/smarterbusinessprocesses.com\/smarter-launch-pad\/\">Smarter Launch Pad<\/a> to select the correct template and merge the data from MS Dynamics into a new task list sheet.<\/li>\n\n\n\n<li>An automatic alert tells the administrator that the sheet is ready for use.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-834f1c7\" id=\"Video-centred\" data-block-id=\"834f1c7\"><style>.stk-834f1c7{border-radius:25px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--theme-palette-color-6,#f2f5f7) !important;border-top-width:10px !important;border-right-width:10px !important;border-bottom-width:10px !important;border-left-width:10px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-834f1c7-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0b45668\" data-v=\"4\" data-block-id=\"0b45668\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0b45668-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0b45668-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-da7be5e\" data-block-id=\"da7be5e\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-da7be5e-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk--hide-tablet stk--hide-mobile stk-block stk-c6aba92\" data-v=\"4\" data-block-id=\"c6aba92\"><style>@media screen and (min-width:690px){.stk-c6aba92{flex:1 1 calc(10% - var(--stk-column-gap,0px) * 2 \/ 3 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c6aba92-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c6aba92-inner-blocks\">\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-50dd6a5\" data-v=\"4\" data-block-id=\"50dd6a5\"><style>@media screen and (min-width:690px){.stk-50dd6a5{flex:1 1 calc(80% - var(--stk-column-gap,0px) * 2 \/ 3 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-50dd6a5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-50dd6a5-inner-blocks\">\n<h2 class=\"wp-block-heading has-text-align-center\">The Results<\/h2>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-center stk-block stk-9f6ac59\" data-block-id=\"9f6ac59\"><style>.stk-9f6ac59 .stk-img-wrapper{width:640px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21469 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-4-day-working-week.jpg\" width=\"1039\" height=\"184\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-21469 lazyload\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-4-day-working-week.jpg\" width=\"1039\" height=\"184\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-4-day-working-week.jpg 1039w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-4-day-working-week-300x53.jpg 300w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-4-day-working-week-1024x181.jpg 1024w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-4-day-working-week-768x136.jpg 768w\" sizes=\"auto, (max-width: 1039px) 100vw, 1039px\" \/><\/noscript><\/span><\/figure><\/div>\n\n\n\n<p><strong>The new administrative process is much more efficient and has been fundamental&nbsp; in enabling the team to reduce their work schedule to a 4-day working week.<\/strong><\/p>\n\n\n\n<p>Roadnight Taylor now receive ready to use service driven tasks lists in Smartsheet within minutes of adding data to CRM. It saves many working hours in the week, previously spent on administration. Hours of administrative time have been liberated because routine tasks are now fully automated:<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_4e9eb6-1d:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_4e9eb6-1d ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_4e9eb6-1d ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_4e9eb6-1d ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items21461_4e9eb6-1d ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items21461_4e9eb6-1d kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-21461_d0d873-61 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21461_d0d873-61\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Tasks are now automatically linked to unique CRM tracked opportunities.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4008e5c\" data-block-id=\"4008e5c\"><style>.stk-4008e5c{margin-left:50px !important}<\/style><p class=\"stk-block-text__text\">\u2013 Time saved &#8211; Duplicating data across two systems is no longer necessary.<\/p><\/div>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_ae3c7b-09:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_ae3c7b-09 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_ae3c7b-09 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_ae3c7b-09 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items21461_ae3c7b-09 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items21461_ae3c7b-09 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-21461_3d8cb3-92 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21461_3d8cb3-92\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Thanks to automation no manual intervention is required.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-151a279\" data-block-id=\"151a279\"><style>.stk-151a279{margin-left:50px !important}<\/style><p class=\"stk-block-text__text\">\u2013 Time saved \u2013 Team no longer perform admin tasks in Smartsheet, nor are they waiting for a licensed user to create sheets. Instead, Smarter Launch Pad automatically deploys, populates and links&nbsp; templates.<\/p><\/div>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_2980a9-e0:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_2980a9-e0 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_2980a9-e0 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items21461_2980a9-e0 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items21461_2980a9-e0 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items21461_2980a9-e0 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-21461_2f5804-6d .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-21461_2f5804-6d\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Data integrity is assured &#8211; The pool of Smartsheet templates are safe from inadvertent edits by humans.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk--hide-tablet stk--hide-mobile stk-block stk-89593be\" data-v=\"4\" data-block-id=\"89593be\"><style>@media screen and (min-width:690px){.stk-89593be{flex:1 1 calc(10% - var(--stk-column-gap,0px) * 2 \/ 3 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-89593be-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-89593be-inner-blocks\">\n<p><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns aligncenter stk-block-columns stk-block stk-9c85fa8\" data-block-id=\"9c85fa8\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-9c85fa8-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f165331\" data-v=\"4\" data-block-id=\"f165331\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f165331-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f165331-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">TESTIMONIAL<\/h3>\n\n\n\n<p>\u201cWe knew that Smartsheet had incredible potential, but we realised we were only using it in a very rudimentary way. It had become something of an admin monster. We needed genuine experts to help us identify how the functionality could be applied to our business in a practical way, in order to create a really robust but agile operations function.<\/p>\n\n\n\n<p>Our collaboration with Debbie and the technical team at Smarter Business Processes was a game-changer, enabling us to streamline processes, improve efficiencies, reduce margin for error and increase productivity. In turn, this has been fundamental in Roadnight Taylor taking the decision to move to a four-day work week. And through our ongoing relationship with Smarter Business Processes, we are still finding new and innovative ways to develop and grow the business, as well as ensuring that we maintain the high standards of very personal service that our clients have come to expect.\u201d<\/p>\n\n\n\n<p>Lucy Taylor, Operations Director for Roadnight Taylor.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-1.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-1.jpg\" alt=\"\" class=\"wp-image-21468 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"586\" height=\"226\" src=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-1.jpg\" alt=\"\" class=\"wp-image-21468 lazyload\" srcset=\"https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-1.jpg 586w, https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-1-300x116.jpg 300w\" sizes=\"auto, (max-width: 586px) 100vw, 586px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">CONTACT US<\/h3>\n\n\n\n<p>If you are interested in learning more about how <a href=\"https:\/\/smarterbusinessprocesses.com\/\" data-type=\"link\" data-id=\"https:\/\/smarterbusinessprocesses.com\/\">Smarter Business Processes<\/a> can help you with your organisation and you feel the Roadnight Taylor case study could be a useful example please get in touch. <\/p>\n\n\n\n<p>Contact us to arrange a free one hour consultation. <strong><a href=\"https:\/\/smarterbusinessprocesses.com\/register-your-interest\/\" data-type=\"link\" data-id=\"https:\/\/smarterbusinessprocesses.com\/contact\/\">CONTACT US<\/a><\/strong><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>Smarter Business Processes, working with Roadnight Taylor and their MS Dynamics consultants, created a solution using Smarter Launch Pad and the API from both systems:<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":14,"featured_media":21467,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[78,558],"tags":[],"class_list":["post-21461","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-hero"],"blocksy_meta":{"disable_featured_image":"yes"},"featured_image_urls_v2":{"full":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1.jpg",1726,733,false],"thumbnail":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-150x150.jpg",150,150,true],"medium":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-300x127.jpg",300,127,true],"medium_large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-768x326.jpg",768,326,true],"large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-1024x435.jpg",1024,435,true],"1536x1536":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-1536x652.jpg",1536,652,true],"2048x2048":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1.jpg",1726,733,false],"wp_review_small":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-65x65.jpg",65,65,true],"wp_review_large":["https:\/\/smarterbusinessprocesses.com\/wp-content\/uploads\/2023\/09\/Roadnight-Taylor-Electric-Pylons-1-320x240.jpg",320,240,true]},"post_excerpt_stackable_v2":"<p>Smarter Business Processes, working with Roadnight Taylor and their MS Dynamics consultants, created a solution using Smarter Launch Pad and the API from both systems:<\/p>\n","category_list_v2":"<a href=\"https:\/\/smarterbusinessprocesses.com\/category\/case-study\/\" rel=\"category tag\">Case Studies<\/a>, <a href=\"https:\/\/smarterbusinessprocesses.com\/category\/hero\/\" rel=\"category tag\">Hero<\/a>","author_info_v2":{"name":"Lamia Walker","url":"https:\/\/smarterbusinessprocesses.com\/author\/lamiaw\/"},"comments_num_v2":"0 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